Reference

Your Rights and Our Obligations on 397pk

These terms set out how 397pk operates your account, handles your data, and manages access — where local law in Pakistan permits. We keep this language direct so you know exactly what applies to you and how to act on it.

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397pk Your Rights and Our Obligations on 397pk
DATA AND ACCOUNT SECURITY

How We Protect Your Account and Data

We apply account-level security across every session and payment interaction on 397pk. Your login uses OTP verification tied to your registered mobile number, and all wallet transactions — whether through JazzCash, Easypaisa, or Raast — are matched against your verified account before they clear. We hold your data only as long as your account is active or as required by applicable law, and we do not sell it to third parties.

Data Retention

We keep your account data for the period your account is active and for the minimum duration required under applicable law. You can request a summary of what we hold at any time.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. No advertising cookies are placed without your acknowledgment at first visit.

Account Security

OTP verification on every login and on withdrawals means no transaction leaves your account without confirmation from your registered mobile number. Report any suspicious activity through the Help Centre immediately.

Rights Requests

You have the right to access, correct, or request deletion of your personal data. Submit a formal request via email or the in-account Help Centre and we will respond in writing within our standard window.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about how these terms apply to your account, want to request a copy of your data, or need to raise a dispute, reach us through the channels below. We handle account-related legal queries separately from general support so your request goes to the right team.

Live Chat Start a chat session from any page on 397pk. State that your query is legal or account-rights related and it gets routed directly to the right team.
Email Support Write to our support address with your registered account number in the subject line. Legal and data requests receive a written response you can keep for your records.
Account Help Centre Log in and open the Help section in your account dashboard. From there you can submit a formal query, track its status, and review past responses tied to your account.

Common Questions About These Terms

If your question is not answered below, use the Live Chat or email channel to get a written response specific to your account.

Yes, these terms apply to all accounts. Access is available only where local law permits it in your region. If your location restricts access, your account activity may be suspended pending review.

Yes. Submit a data access request via email or the in-account Help Centre with your registered account number. We will provide a written summary of what data we hold and how it is used.

Open a dispute through the Help Centre or contact us via Live Chat. Have your JazzCash or Easypaisa transaction reference ready. We cross-check it against your account record and respond in writing.

We retain your data for the minimum period required under applicable law after account closure. After that period, your personal information is removed from active records in line with our retention policy.

We update the version date on this page whenever terms change and notify registered accounts by the contact method on file. Continued use of the platform after a change constitutes acceptance of the updated terms.

Contact us via email so your concern is logged in writing. Include your account number and the specific clause you believe applies. Our legal queries team reviews and responds within our standard written-response window.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.